Refund policy

Shipping is free over $100! We ship everywhere within the United States.  Unfortunately at this time, we are unable to ship internationally. Shipment is packaged everyday and sent out every afternoon. Orders placed after 2pm will go out the next business day.  Couriers do not pick up on Sunday or Monday.  Any order placed after 2pm on Saturday, will not go out until the following Monday. 

RETURN PROCESS

Please understand that we are a small, local business.  We try to continually bring newness into our store daily.  Our clients prefer that we bring a quality of different products, rather than a large quantity of the same product. Because of this, our product turnover is about 14 days. 

Items are available for return within 14 days of purchase for store credit only.  Unfortunately, after the 14 days, we are not able to accept the return. All sale items are final sale. 

Items must be in perfect condition to be accepted for return. ALL TAGS must be attached and receipt must be present. No makeup or deodorant stains, perfume, dog hair, cigarette smell or stains of any kind will be accepted. 

Items purchased with DISCOUNT or during a SALE are FINAL SALE. 

Other items that are FINAL SALE include all accessories, leggings, bodysuits, holiday dresses, graphic tee's, sweatshirts, swimwear and athletic wear and will NOT be accepted. 

Returns can be made in store or by mail. All returns are for store credit which can be used in-store or online, and the credit does not expire.

To start the return process contact us at shopjohnnysgirl@gmail.com or call us at (608) 448-2161

 

Instant Exchanges
Exchanges can be made in store or by mail. Contact us at shopjohnnysgirl@gmail.com or call us at (608) 448-2161

Eligible items are available for exchange within 14 days of purchase. 

For questions regarding instant exchanges, please reach out to us at shopjohnnysgirl@gmail.com or call us at (608) 448-2161

MAILING A RETURN BACK ON YOUR OWN?
You can ship a return back to us using whatever courier you choose should you not use our return center. 

All returns should be shipped to: 

Please include your name, contact information and order number inside your package. 

DAMAGES/ISSUES
If you have received a damaged item or something is incorrect with your order, please contact us directly at (608) 448-2161

Damaged items must be reported within two days of the receipt of your order if ordered online and photos must be provided.